At Eurostone (M) Sdn Bhd, we take pride in ensuring the safe and timely delivery of your orders. Please read our Delivery Policy carefully to understand how we handle shipping within Malaysia.
1. Delivery Coverage
We currently deliver to locations within Malaysia only. If your delivery address is outside Malaysia, please contact us for assistance at +603 4045-6877 / 6755 / 7600 / 6848 or eurostonemsb@yahoo.com.
2. Delivery Times
- Order Processing: Orders are processed within 1-3 business days upon payment confirmation.
- Delivery Duration: Standard delivery typically takes 2-7 business days, depending on the destination and product size.
- Custom Orders: For custom-made items (e.g., vanity tops, countertops), delivery times will be communicated upon order confirmation.
Note: Delivery times may vary due to unforeseen circumstances such as public holidays, weather conditions, or courier delays.
3. Delivery Charges
Delivery charges will be calculated at checkout based on the size, weight, and destination of your order.
- For large or heavy items such as marble and granite, specialized delivery arrangements may apply, and additional fees may be incurred.
- For inquiries about bulk orders or specific delivery requirements, contact us at eurostonemsb@yahoo.com.
4. Delivery Confirmation
Once your order is shipped, we will notify you via email or phone, providing any relevant tracking details (if applicable).
5. Inspection and Acceptance
Upon delivery, please inspect the items for any damage or discrepancies.
- Any issues must be reported within 24 hours of receiving your order.
- If the package appears damaged, notify the delivery personnel immediately and contact us at +603 4045-6877 / 6755 / 7600 / 6848.
6. Delivery Restrictions
- We do not deliver to P.O. boxes or restricted areas.
- Deliveries to remote or hard-to-reach areas may require additional time and charges.
7. Failed Deliveries
If a delivery fails due to incorrect information provided by the customer (e.g., incorrect address or unavailable recipient), additional fees may apply for re-delivery.
8. Contact Us
For questions or concerns about our delivery services, please reach out:
Eurostone (M) Sdn Bhd
Registration No.: 199401004426 (290105-V)
Address: 282 2 1/4 Miles, Jalan Ipoh, 51200 Kuala Lumpur
Phone: +603 4045-6877 / 6755 / 7600 / 6848
Fax: +603 4045-6558
Email: eurostonemsb@yahoo.com